Keystone Policies & Procedures

Keystone has implemented policies and procedures to protect both ourselves and our clients. Our team may refer a client to these policies anytime a process is in question or being challenged.

Keystone Policies & Procedures

Keystone has implemented policies and procedures to protect both ourselves and our clients. Our team may refer a client to these policies anytime a process is in question or being challenged.

Change Request

If for any reason a client needs to have a change made to their account or marketing strategy Keystone requires a 72 hour grace period to implement any changes. Keystone is required to inform a client within 24 hours if a process will take longer than 72 hours. Keystone promises to provide a detailed timeline for any request that exceeds the 72 hour period. Please be advised Keystone reserves the right to determine a request excessive or outside our scope of work.

Cancelation Request

It is Keystone’s policy that a client may terminate a contract at any given time. All cancellation requests must be submitted in written form to support@keystoneads.com or mailed to 267 E 1400 S, Suite 101 St. George, UT 84790 in order for Keystone to process the termination request. Upon receiving a request for cancelling the Business Owner is required to meet with a member of the Keystone team for review. All cancellation requests will be submitted to the Jeremy at Keystone for approval. Keystone requires a 70% payout on the remaining value of any contract at the time of early termination. Any website that is being financed must be paid out in full at the time of termination, failure to provide full compensation for any website will result in complete destruction of said website. Keystone reserves the right to terminate contracts and agrees to complete any work previously compensated for. If at anytime a cancelation payment is not processed within 60 days of the cancellation request, Keystone may dismiss any remaining contract value to collections.  

Communication Policy

Clients may contact the Keystone team only during hours of operation; Monday – Friday 8AM to 5PM. Clients are promised 3 points of contact from their account representative Including: Phone number, email address, and service request platform. Contact information for all executive members of Keystone can be found in the welcome packet provided upon contract signing.  

Billing/Payment Policy

Keystone will provide a 30 day invoice to the client 5 days prior to the billing due date. Keystone promises to provide a 5 day grace period for all payments beyond the due date specified in the invoice. Upon receiving payment Keystone will provide a receipt for proof of payment for your reference. If at any point a client is unable to pay an invoice we advise contacting Keystone within the 5 day grace period as to avoid charge off and dismissal to collections. Every client agrees in accordance with the use of our services that Keystone is permitted to send any invoice exceeding 90 days of past due payment to a collection agency along with any value remaining within the agreed contract.

Completing Contracted Agreement

Upon termination of a contract between Keystone and a client all contracts are moved to a “month-to-month” agreement. Keystone promises to continue to fulfill the services as agreed in the original contract. To terminate month-to-month agreement you are required to send written request 30 days prior to termination date. All termination requests should be sent via email to support@keystoneads.com or mailed to Keystone Marketing Agency, 267 E 1400 S, Suite 101 St. George, UT 84790.